99designs Review

flag Free design consultation
  • 100% money-back guarantee
  • Professional logos in 7 days
  • Flexible pricing
  • Over 1 million designers
Category
Marketplace
Support
9 /10
Guarantee
14-day free trial
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  • author: Pavel Aramyan
  • 26.08.18
  • Comments
  • Advertiser Disclosure

    This website is an independent comparison site that aims to help consumers find the most suitable product for their needs. We are able to maintain a free, high-quality service by charging an advertising fee to featured brands whenever a user completes a purchase. These advertising fees might impact the placement of the brands on this page and combined with the conversion rates might impact the scoring as well which are further based on a combination of review findings, user experience and product popularity. For more information please review our how we rate page. We make best effort to present up-to-date information; however, we do not compare or include all service providers in the market.

Rating

  • "Price"
    7 /10
  • "Portfolio"
    9 /10
  • "Ease of Use"
    9 /10
  • "Help and Support"
    9 /10

Overview

Founded in 2008, 99designs is the world’s largest online graphic design marketplace. It offers the services of over a million freelance designers proficient in various types of design services across 50 industries. Currently, a new design is uploaded to the marketplace almost every second, earning the global community of artists over $200 million. While any business owner or entrepreneur can use the services of the marketplace rather effectively, it’s most suited to companies or individuals with a significant budget.

Plans & Pricing

The pricing varies greatly when it comes to logo design services and depends on the category, artist experience, portfolio, and industry. Logo design services start at $299, but those generally include just a digital version of the logo. If you’re looking for a combination of logo design and stationery design elements like business cards, letterheads and envelopes, and/or social media and email signatures, the price ranges from $499 to $1199.

Once you pick a category, you have two options:

  1. Review the portfolio and experience of freelance artists and invite them to your job.
  2. Hold a contest by posting a design brief and allowing artists from all over the world to submit their unique ideas.

In both cases, you retain full copyright and receive all production files; however, keep in mind that finding a designer yourself will take a lot longer than holding a contest. There is also a fee associated with the length of the contest. The faster you want to find a designer, the more you’ll have to pay. The pricing is as follows:

  • Standard 7-day contest: Free
  • 3 days: $39
  • 2 days: $59
  • 24 hours: $79

All contest plans have a 100% money back guarantee policy. Here are the details:

Bronze Plan

The plan is $599 and features around 30 design concepts from artists.

Silver Plan

The plan is $899 and features about 40 design concepts, with a bigger designer prize.

Gold Plan

The plan is $1599 and features over 50 design concepts from mid- and top-level designers only.

Platinum Plan

The plan is $2499 and features close to 40 premium design concepts. You work only with top-tier designers and receive prioritized support and a dedicated account manager.

You also have the option to request a custom package based on your budget and submit it to the team with your contest brief. While the pricing is a bit on the expensive side, the quality, designer experience, and marketplace reputation tend to justify it.

Finally, if you’re an agency, the marketplace offers the Pro plan, which includes a dedicated success manager from the 99designs team, personalized designer sourcing, and free premium tools and upgrades. This plan is primarily suited for businesses requiring multiple design services on a somewhat consistent basis; for example, marketing or creative design agencies doing design projects for clients.

Bronze
$599
Silver
$899
Gold
$1599
Platinum
$2499

Portfolio and Experience

The global design portfolio is immense. With over 1 million freelance digital artists associated with 99designs, you’re unlikely to struggle to find a fitting style for your business, even if you have the wildest and most obscure ideas.

In the logo & brand identity pack category, which includes logo, business card, envelope, letterhead, and social media designs, there are over 3,000 designers to choose from. You can filter by industry, design level and experience, and spoken languages to narrow down your search results. Nearly all of the logos can include both text and symbols in the design, depending on what you’re looking for.

Design Process

Choosing a designer on 99designs is really simple. Once you create a free account, you need to pick a category – choose from Stationery, Business card, Brand guide, Logo design, Logo and business card, and Logo and brand identity pack. Note that it will be cheaper to buy all the services from the same designer rather than hiring different artists for different jobs.

Once you’ve selected your category, you can choose to browse the marketplace and find a designer yourself or hold a contest by presenting a design brief and reviewing submissions from designers all over the globe. Finding a designer through a contest will accelerate the whole process dramatically compared to finding somebody on your own, but it will also cost more.

If you choose “hold a contest,” you’ll be redirected to a quick questionnaire to help you get started. You’ll be asked to choose a number of logo designs and a few sets of colors that you like, insert your email, the language of your design brief, logo name, slogan, business background, target audience, industry, and any supporting information like existing design sketches or helpful materials. Next, you’ll choose your pricing plan, input the contest title and options (general or private contest featuring non-disclosure agreements), and select the contest duration (24 hours to 7 days).

If you choose to hire a designer yourself, you’ll be redirected to a new page where you can explore and compare over 3000 designers, their portfolios, and experience to find a fitting candidate. You can also apply filters like industry, designer experience, and language to narrow down your search results. Once you’ve found a perfect fit, you can contact the person directly and negotiate price, delivery times, etc.

Ease of Use

99designs is really easy to navigate. The website takes users on a step-by-step journey to quickly find the service and/or designer they need for the job. Even if you’ve never used the services of a design marketplace before, it won’t be a problem. Every step is explained perfectly and no technical skills or design experience is necessary to succeed.

Pros & Cons

  • World’s largest online graphic design marketplace
  • Flexible pricing
  • 100% money-back guarantee
  • Extremely large portfolio
  • Can be rather costly
  • Time-consuming if you’re on a tight timeline

Customer Support

The 99designs customer support team is highly professional and always ready to assist users with their requests as quickly as possible. The quality of the support generally doesn’t differ across pricing plans, save for Platinum plan users, who receive a dedicated account manager and prioritized support privileges.

  • 24/7 Help & Support
    24/7 help and support is available to all users.
  • Phone Support
    99designs can be reached at their company phone number 24/7.
  • Live Online Chat
    There is no live chat, but users can submit a request to the 99designs team through the online ticketing service.
  • Email
    The marketplace has a dedicated email that you can use to reach out to them.
  • Video Tutorials
    The marketplace’s YouTube channel features an array of explainer videos.
  • FAQ
    There is a comprehensive FAQ section divided into Customer, Designer, and General categories. It features answers to most common questions.
  • Community Forum
    There is a big, dedicated community forum.
  • Blog
    The 99designs blog is updated roughly 3 times a week and features a variety of design-related topics, including logo design tips and ideas and how to hire a freelance designer.

Final Word

If you’re looking for a top-tier designer for your logo design project, there’s no better place to look than 99designs, particularly if you want both digital and stationary design elements. With over a million designers spanning every industry you can imagine, you won’t be short on choices to find the perfect one for your project. While the price appears to be above average in most instances, the value, speed, minimal hassle, and guaranteed quality of the work make it well worth it.

Pavel Aramyan
author

Pavel is a writer with over 5 years of experience in researching and comparing consumer products from a variety of industries.

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